Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.) 

Answer options:

A. Add video calling capabilities to an existing application such as a CRM.
B. Add outbound call capabilities to an existing application such as a CRM.
C. Develop a secure monitoring application that captures the agent`s states and dialog information of every agent in the contact center system.
D. Develop a fully functioning custom agent desktop that has call control, workflows, and client logging.
E. Develop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SMS.

BE