An employee`s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue? 

Answer options:

A. Clean out the charging port on the device
B. Replace the mobile device`s battery
C. Issue a new charging cable to the employee
D. Send the device for service and give the employee a loaner

A