A customer`s smartphone has been overheating frequently and becoming unresponsive since installing an OS update. A technician has already performed a soft reboot of the device. Which of the following should the technician perform NEXT? (Choose two.) 

Answer options:

A. Roll back the OS update
B. Update the PRL
C. Force stop running applications
D. Enable airplane mode
E. Perform a factory reset
F. Run application updates
G. Reset network settings

AF