Ann, an employee at a company, calls the help desk to report issues logging on to a vendor`s website. Joe, the technician, is able to log in successfully with his credentials before going to Ann`s office. However, when he attempts to log in from Ann`s office, Joe experiences the same issue. Ann asks Joe questions about the new software installed on the laptop from the pop-up notification. Which of the following are the NEXT steps Joe should take to resolve the issue? (Choose two.) 

Answer options:

A. Ask Ann for her credentials to verify and log on to the vendor`s website from Ann`s laptop
B. Verify Ann`s laptop has the correct browser settings
C. Check all browser cached files on Ann`s laptop and log on to another vendor`s website
D. Attempt to log on to another vendor`s website from Ann`s laptop
E. Ask Ann about the notification and review the installed programs
F. Reinstall the browser, reboot the laptop, and check the vendor`s website again

CE