To meet an SLA, which of the following document should be drafted, defining the company`s internal interdependent unit responsibilities and delivery timelines.
Answer options:
A. BPA
B. OLA
C. MSA
D. MOU
Answer correct:
B
OLA is an agreement between the internal support groups of an institution that supports SLA. According to the Operational Level Agreement, each internal support group has certain responsibilities to the other group. The OLA clearly depicts the performance and relationship of the internal service groups. The main objective of OLA is to ensure that all the support groups provide the intended ServiceLevelAgreement.