A company has just installed a new cloud VoIP solution; however, users occasionally report poor call quality or dead air being present. Which of the following describes the NEXT troubleshooting step the technician should take? 

Answer options:

A. The technician should check the internal diagnostics on all the phones to look for a common thread.
B. The technician should reset all the phones and reprovision information from the provider
C. The technician should use a packet tracer to see if the traffic is getting out of the network
D. The technician should run ping tests on the Internet line to monitor for packet loss and latency

D