A staff member contacts the help desk because the staff member`s device is currently experiencing the following symptoms: ✑ Long delays when launching applications ✑ Timeout errors when loading some websites ✑ Errors when attempting to open local Word documents and photo files ✑ Pop-up messages in the task bar stating that antivirus is out-of-date ✑ VPN connection that keeps timing out, causing the device to lose connectivity Which of the following BEST describes the root cause of these symptoms? 

Answer options:

A. The user has disabled the antivirus software on the device, and the hostchecker for the VPN is preventing access.
B. The device is infected with crypto-malware, and the files on the device are being encrypted.
C. The proxy server for accessing websites has a rootkit installed, and this is causing connectivity issues.
D. A patch has been incorrectly applied to the device and is causing issues with the wireless adapter on the device.

B