A startup is working on implementing a fraud detection solution to be used by the customer care agents of financial institutions.
Once the solution is implemented, the customer care operators would be assisted by providing real-time assistance based on the identification of the intent of the caller.
Which Google Cloud conversational AI offering would be best suited to be used in this solution?

Answer options:

A.Text-to-Speech
B.Speech-to-Text
C.Agent Assist
D.Dialogflow

Correct Answer: C
The solution to be implemented is a fraud detection solution, and the implemented solution identifies the intent of the caller to assist the customer care agent.
Option A is incorrect. Text-to-Speech uses ML to convert text to natural-sounding speech.
Option B is incorrect. Speech-to-Text uses ML to convert speech to text.
Option C is correct. Agent assist helps the customer care agents by providing real-time assistance by identifying intent during calls.
Option D is incorrect. Dialogflow helps to build conversational interfaces, which could be voice or text-based.
https://cloud.google.com/text-to-speech/docs
https://cloud.google.com/speech-to-text/docs
https://cloud.google.com/dialogflow/docs
https://cloud.google.com/agent-assist/docs