An SLA contains the official requirements for contract performance and satisfaction between the cloud provider and cloud customer. Which of the following would NOT be a component with measurable metrics and requirements as part of an SLA? 

Answer options:

A. Network
B. Users
C. Memory
D. CPU

B

Dealing with users or user access would not be an appropriate item for inclusion in an SLA specifically. However, user access and user experience would be covered indirectly through other metrics. Memory, CPU, and network resources are all typically included within an SLA for availability and response times when dealing with any incidents.