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ITIL 4 Foundation Exam Questions

ITIL

ITIL 4 Foundation

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Question 134:

Which is a purpose of the `service level management` practice? 

Answer options:

A. To establish and nurture the links between the organization and its stakeholders
B. To ensure that the organization`s suppliers and their performance are managed appropriately
C. To set clear business-based targets for service levels
D. To support the agreed quality of a service handling all agreed, user-initiated service requests