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ITIL 4 Foundation Exam Questions

ITIL

ITIL 4 Foundation

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Question 4:

Which statement about emergency changes is CORRECT? 

Answer options:

A. The testing of emergency can be eliminated in order to implement the change quickly
B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C. Emergency changes should be authorized and implemented as service requests
D. Emergency changes must be fully documented before authorization and implementation