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ITIL 4 Foundation Exam Questions

ITIL

ITIL 4 Foundation

45 / 160

Question 45:

Which statement about outcomes is CORRECT? 

Answer options:

A. Outcomes are one or more services that fulfill the needs of a service consumer
B. Service providers help service consumers achieve outcomes
C. Outcomes help service consumers achieve outputs
D. Helping service consumers achieve outcomes reduces service provider costs