Which of the following risks would BEST be assessed using qualitative risk assessment techniques? 

Answer options:

A. Theft of purchased software
B. Power outage lasting 24 hours
C. Permanent decline in customer confidence
D. Temporary loss of e-mail due to a virus attack

C

A permanent decline in customer confidence does not lend itself well to measurement by quantitative techniques. Qualitative techniques are more effective in evaluating things such as customer loyalty and goodwill. Theft of software, power outages and temporary loss of e-mail can be quantified into monetary amounts easier than can be assessed with quantitative techniques.