To develop a successful business continuity plan, end user involvement is critical during which of the following phases? 

Answer options:

A. Business recovery strategy
B. Detailed plan development
C. Business impact analysis (BIA)
D. Testing and maintenance

C

End user involvement is critical in the BIA phase. During this phase the current operations of the business needs to be understood and the impact on the business of various disasters must be evaluated. End users are the appropriate persons to provide relevant information for these tasks, inadequate end user involvement in this stage could result in an inadequate understanding of business priorities and the plan not meeting the requirements of the organization.