During a help desk review, an IS auditor determines the call abandonment rate exceeds agreed-upon service levels. What conclusion can be drawn from this finding? 

Answer options:

A. There are insufficient telephone lines available to the help desk.
B. There is insufficient staff to handle the help desk call volume.
C. Help desk staff are unable to resolve a sufficient number of problems on the first call.
D. Users are finding solutions from alternative sources.

B