An organization plans to launch a social media presence as part of a new customer service campaign. Which of the following is the MOST significant risk from the perspective of potential litigation? 

Answer options:

A. The policy stating what employees can post on the organization`s behalf is unclear.
B. Access to corporate-sponsored social media accounts requires only single-factor authentication.
C. Approved employees can use personal devices to post on the company`s behalf.
D. There is a lack of clear procedures for responding to customers on social media outlets.

A