A contracted company employs key IT systems operational personnel to oversee technology used to manage a critical line of business. Management is concerned that a mass resignation by many disgruntled personnel may lead to a shutdown of these key systems. Which of the following should be the PRIMARY responsibility of IT governance to address this risk? 

Answer options:

A. Renegotiate employment agreements to lessen the likelihood of a mass resignation.
B. Cross train management to assume support of the technology.
C. Develop a resourcing strategy that quickly replaces staff.
D. Survey key support staff to determine what is causing them to be disgruntled.

D