A government agency plans to use predictive analytics to improve the quality of its services. The IT director is confident they have selected the right tool and can acquire appropriate resources to support the business need. Which of the following should be the director`s NEXT course of action? 

Answer options:

A. Ensure job descriptions are available for newly-hired IT resources.
B. Ensure IT has the appropriate processes in place.
C. Implement a balanced scorecard to measure service quality.
D. Establish a data governance council that includes IT senior management.

C