Your company makes use of Dynamics 365 for Customer Service. You are employed as an administrator. You are required to configure an entitlement template for a standard support contract that allows for 40 hours of email support, as well as Phone as a premium service in allotments of 20 incidents. Which of the following is TRUE with regards to the entitlement channel? 

Answer options:

A. It should be set to Email only.
B. It should be set to Phone only.
C. It should be set to Email and Phone.
D. It is an unnecessary setting.

A

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-entitlements-templates