Question 57:
You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule. You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets. What should you do first?
Answer options:
A. Use Lookup to specify the Add to queue value. B. Select Edit to the command bar. C. Toggle the radio button for Route from user/team to queue. D. Deactivate the routing rule.