HOTSPOT - You are working as a functional consultant for Dynamics 365 Customer Service. No changes have been made to security roles. You need to ensure that customer service representatives can process cases that have service-level agreements (SLAs) and entitlements. You must grant only the minimum privileges required. How should you configure security? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. Hot Area: 

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements