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Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) Exam Questions

Microsoft

Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)

62 / 124

Question 62:

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are implementing Dynamics 365 Customer Service for a call center. There are separate queues for level1 and level2. You need to set up the queues to meet the following requirements: ✑ Users must have their own queues that no one else can access. ✑ Users must not be able to view each other`s queue. ✑ Users must be able to work from the support queue. Solution: ✑ Set up each user queue to be public. ✑ Set up level1 and level2 queues to be public and add applicable members. ✑ Set up the support queue to be public. Does the solution meet the goal? 

Answer options:

A. Yes
B. No