HOTSPOT - You are implementing Omnichannel for Customer Service for a hospital. Each customer service agent has a chat capacity of 200. The implementation requirements are as follows: Each agent can take no more than two chats at a time. A new conversation must auto assign to an available agent. You need to select the conversation options to meet the requirements. Which options should you configure? Hot Area: 

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/unified-routing-work-distribution