You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer Service. You want to make sure that an agent is unable to view a client`s credit card data in a live chat. Which of the following actions should you take? 

Answer options:

A. You should configure a business rule.
B. You should configure a data masking rule.
C. You should configure data encryption.
D. You should configure a routing rule.

B

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/data-masking-settings