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Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) Exam Questions

Microsoft

Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)

97 / 124

Question 97:

Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service representative. You have been tasked with detecting and removing duplicate cases. You decide to make use of parent-child case relationships to achieve your goal. Does the action achieve your objective? 

Answer options:

A. Yes, it does
B. No, it does not