You are a Dynamics 365 for Customer Service manager. You are preparing to configure queues for the purpose of managing support. After assigning teams respectively to a queue, you need to decide on the type of queue you are going to create. You decide to create a Public queue. Does the action achieve your objective? 

Answer options:

A. Yes, it does
B. No, it does not

B

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queues-manage-activities-cases Topic 4, Configure Voice of the Customer