You need to identify which topic was transferred the most to the live agent and how many sessions were escalated per day. 
Please select the two Power Virtual Agents analytics charts that should help you.

Answer options:

A.Engagement over time
B.Escalation rate drivers
C.Resolution rate
D.Abandon rate drivers
E.Session outcomes over time

Correct Answers: B and E 
When Power Virtual Agent chatbot cannot understand the user`s intent from a conversation, it transfers or escalates the conversation to the live agent. 
You can use the bot`s Analytics section to identify the topics that the bot escalates the most. 
Power Virtual Agents Analytics Summary charts give the user an integrated picture of the bot`s usage and performance. 
The Summary contains the three rows of charts. The first row consists of Total sessions, three rate charts, and Customer Satisfaction (Number 1). The second row includes the Engagement over time and the Session outcomes over time charts. The Session outcomes over time chart presents the number of chats per day that were resolved, escalated, or abandoned (Number 2). When you click on an escalated curve for a particular day, you can see how many sessions were escalated out of the total sessions for this day (Number 3). 
The last row has three charts: Resolution rate drivers, Escalation rate drivers, and Abandon rate drivers. All these drivers rate the impact of each bot`s topics. The Escalation rate driver presents the topics that made positive (blue color) and negative (red color) impacts on the escalation (Number 4). A positive impact means that the topic`s elation rate is lower than the average escalation rate and a negative impact — higher than average. 

All other options are incorrect. 
For more information about Power Virtual Agents chatbot performance analytics, please visit the below URLs: 

https://docs.microsoft.com/en-us/learn/modules/how-build-basic-chatbot/6-analyze-chatbot
https://docs.microsoft.com/en-us/power-virtual-agents/analytics-summary