What two items would you integrate for the customer’s Facebook inquiries solution?

Answer options:

A.Power Apps
B.Power Automate
C.Power BI
D.AI Builder
E.Power Virtual Agents

Correct Answers: B and E 
If LiveSafe wants customers to inquire about their cases from the company’s Facebook page, you need to integrate Power Virtual Agents bot and Power Automate automatic flow. You create a Power Virtual Agents bot with an action call to the Power Automate flow. From the call, you can create a new Power Automate flow and send two parameters: the registered email address for the customer’s identification and the case number for the case identification. Then, you can add a new step to query the Dataverse List rows in a flow designer after the trigger and setting the variables steps. For the List rows, you need to provide the table name, like Cases, and in the Advanced option, use OData syntax to filter the rows by supplying variables from the Power Virtual Agents bot for email and case number. Power Automate flow will return JSON text of the row content. Then, you can add a step to extract the value of the Approval status and return it to the Power Virtual Agents bot. The bot will serve this value as an answer to the customer’s inquiry on the Facebook page. 
Do not forget to publish the bot and add it to a Facebook channel after you create it. 
All other options are incorrect. 
For more information about Power Virtual Agents and Power Automate integration, please visit the below URLs: 

https://docs.microsoft.com/en-us/learn/modules/architect-power-virtual-agents/5-integrate-chatbots
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow#call-a-power-automate-flow-as-an-action-from-a-bot
https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook