What two items would you include in the design of the examiner’s procedural help solution?

Answer options:

A.Automated flow
B.Omnichannel for Customer Service
C.Business process flow
D.Omnichannel for Field Service
E.Power Virtual Agents

Correct Answers: B and E 
You need to design integration between Power Virtual Agents and Dynamics 365 Omnichannel for Customer Service. 
Power Virtual Agents provides several benefits: Improve customer satisfaction by providing 24 by 7 bot support for customer inquiries.
Empower teams to create chatbots by themselves with no coding
Reduce costs by automating the answers to customers’ questions and freeing personnel time for more important support cases.
As a Solution Architect, you can recommend LiveSafe to implement the Power Virtual Agents bot and to develop topics with procedural information for the examiners. Examiners can trigger the bot by posting a question in the mobile app. 
If LiveSafe implements Dynamics 365 for Customer Service, it can integrate the bot with Dynamics 365 Omnichannel for Customer Service. If the bot does not know the answer, it will transfer the examiner`s inquiry to the legal support person using Dynamics 365 Omnichannel for Customer Service. You need to publish the bot and register it as a web application with Azure AD. And then use the bot`s Escalate system topic or the "Transfer to agent" option for the "End of conversation" node to hand off the bot`s conversation to a live agent using the Dynamics 365 Omnichannel for Customer Service. 
And finally, you need to connect the PVA app registration ID (that you created with Azure AD) with the Dynamics 365 Omnichannel Customer Service. 
All other options are incorrect. 
For more information about design solutions with Power Virtual Agents bots and Dynamics 365 Omnichannel for Customer Service, please visit the below URLs: 

https://docs.microsoft.com/en-us/learn/modules/architect-power-virtual-agents/5-integrate-chatbots
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent
https://docs.microsoft.com/en-us/azure/cognitive-services/qnamaker/tutorials/integrate-with-power-virtual-assistant-fallback-topict
https://docs.microsoft.com/en-us/learn/modules/enhance-power-virtual-agents-bots/3-agent-handoff
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off