Correct Answer: C
Power Platform enables functionality and integration of the Power Apps, Power Automate, Power BI, Power Virtual Agents, Dynamics 365, Office 365, Azure, and hundreds of other apps. As a Solution Architect, you need to know the functionality and application of the Power Platform components.
The Dynamics 365 Customer Insights application provides an all-around customer profile by ingesting the data about the customer from a wide range of data sources. It is a flexible customer data platform that unifies all the data about the customer in your organization and provides a 360 view of the customer. This platform helps users analyze the data, learn more about the customer and provide information for targeted activities.
Option A is incorrect because Power BI provides a visual report and dashboard creation environment that reveals data insights and helps businesses to make data-driven decisions. But it does not create a unified customer profile.
Option B is incorrect because Dynamics 365 Customer Service helps users manage their services and focus on customer satisfaction. But it does not create a unified customer profile.
Option D is incorrect because Power Automate provides a visual workflow creation environment that helps users automate repetitive business processes with no or low code. But it does not create a unified customer profile.
Option E is incorrect because Dynamics 365 Customer Voice helps provide real-time customer surveys, collects and feeds the data into a customer record, and analyzes and acts on the data. But it does not create a unified customer profile.
For more information about the Dynamics 365 Customer Insights and Power Platform solution, please visit the below URLs:
https://docs.microsoft.com/en-us/learn/modules/power-platform-architecture/1-introduction
https://docs.microsoft.com/en-us/learn/modules/propose-solution/2-components
https://docs.microsoft.com/en-us/learn/modules/working-with-customer-insights/1-introduction
https://docs.microsoft.com/en-us/dynamics365/customer-voice/about