The customer wants to use QnA and Sentiment Analysis with its Power Virtual Agent bot. 
What are two solutions you can advise them to implement?

Answer options:

A.Dynamics 365 Customer Insights
B.Skills
C.Power BI
D.Power Automate flow
E.Dynamics 365 Customer Voice

Correct Answers: B and D 
The goal of a fit-gap analysis is to identify what out-the-box functionality can be used for the project. If you uncover some gaps in the out-the-box solutions to meet the project requirements, you can evaluate alternative solutions. 
You can extend the bot`s functionality by adding actions using Power Automate and new conversational topics using the Bot Framework Skills. 
Power Automate flows provide to a bot relatively simple one-turn actions, like local weather or QnA integration. The skills can add complex and multi-turn operations, like check email messages and read selective messages. Currently, the Bot Framework provides out-of-the-box Calendar, Email, ToDo, and Point of interest skills. You can use Bot Framework Composer to create a new skill. Then, you add a new skill to your bot using the PVA portal Manage/Skills menu item. The skills are the conversational bots that automated the series of actions. You can connect the skill bots with other bots. 
Power Automate provides a trigger and action for PVA bots. If a bot needs to access the QnA knowledge base or use the Sentiment analysis, you can build an Instant flow that a bot’s call would trigger.
Option A is incorrect because Dynamics 365 Customer Insights application provides an all-around customer profile by ingesting the data about the customer from a wide range of data sources. You can integrate the PVA bot with Customer Insights. Based on the analysis of the customer issues, the Customer Insights service can provide the support topics and automatically create them for Power Virtual Agents chatbot. It does not extend the PVA bot.
Option C is incorrect because Power BI is a visual report and dashboard creation environment that reveals data insights and helps businesses to make data-driven decisions. It does not extend the PVA bot.
Option E is incorrect because Dynamics 365 Customer Voice helps provide real-time customer surveys, collects and feeds the data into a customer record, and analyzes and acts on the data. It does not extend the PVA bot.
For more information about extending Power Virtual Agents bots, please visit the below URLs: 

https://docs.microsoft.com/en-us/learn/modules/architect-power-virtual-agents/5-integrate-chatbots
https://docs.microsoft.com/en-us/learn/modules/enhance-power-virtual-agents-bots/2-power-automate
https://docs.microsoft.com/en-us/power-virtual-agents/configuration-add-skills
https://microsoft.github.io/botframework-solutions/overview/skills/