Correct Answers: A, C and E
Microsoft Dynamics 365 suite of business applications includes two parts: Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP).
Dynamics 365 CRM applications are model-driven apps built on the Dataverse. The CRM apps include: Sales — helps users nurture relationships with their customers, collect information about their operations and needs, effectively communicate with prospective customers, and facilitate sales closing.
Customer Service — helps users to manage provided services and focus on customer satisfaction.
Field Service — helps users effective management of the onsite work for solving customers’ problems.
Marketing — helps users streamline automatic marketing communication with customers working seamlessly with Sales and using business intelligence.
Microsoft also uses another name for the CRM applications — Dynamics 365 customer engagement apps.
Dynamics 365 ERP applications are not Dataverse based apps. The ERP includes: Commerce — provides a multichannel solution that unifies back-office, in-store, call center, and digital services.
Finance — provides automation of global financial operations based on performance monitoring and predictions and helps users make data-driven decisions.
Human Resources — provides human resource management, like employee retention, training, performance management, etc.
Supply Chain Management — provides management of the manufacturing and supply chain operations.
For more information about the Dynamics 365 business application, please visit the below URLs:
https://docs.microsoft.com/en-us/learn/modules/becoming-solution-architect/2-skills
https://dynamics.microsoft.com/en-us/