Universal Containers VP of support asked Salesforce admin that she wants her support team to be notified whenever a case regarding an issue with performance is logged. How can Salesforce admin build this request?

Answer options:

A.Create Auto response rule
B.Create Escalation Rule
C.Create Process Builder
D.Create Workflow Rule

Correct Answer: B 
Escalation rules automatically escalate a case when it meets the criteria you choose. From setup enter escalation rules in the quick find box then select escalation rules. 
Option A is incorrect because the auto-response rule is a set of conditions for sending automatic email responses to lead or case submissions based on the attributes of the submitted record. 
Option C is incorrect because the workflow is a way to automate certain business processes. You can create a rule and based on certain criteria that you set. 
Option D is incorrect because process builder is a point-and-click tool that lets you easily automate if/then business processes and see a graphical representation of your process as you build it. 
Reference: 

https://help.salesforce.com/articleView?id=rules_escalation_create.htm&type=5