Universal Container sales ops director would like to implement business processes on the case object. What should the salesforce admin use in order to meet this requirement? Choose three answers.

Answer options:

A.Case Teams
B.Sales Process
C.Page Layout
D.Record Types

Correct Answer: B, C & D 
Implementing a business process in salesforce will require record types, sales process and page layout. 
Option A is incorrect because case teams are not used to tailor a business process. It is a group of people who work together to resolve a case. 

https://help.salesforce.com/articleView?id=customize_recordtype.htm&type=5