Universal Container Support director wants the sales team to have a set of screens coming in salesforce when prospects calls to be able to guide agents on what data needs to be collected based on the prospects industry? What can the salesforce admin built to meet this request?

Answer options:

A.Validation Rule
B.Process Builder
C.Flow Builder
D.Workflow

Correct Answer: C 
Flow Builder gives salesforce admins the ability to build guided wizard with screens. It has many out of the box screen components. In addition to this, you can build custom components and add them to it. 
Option A, B & D are incorrect because they lack the ability to have guided wizard with screens. They don’t have visual representation like the flow. 

https://help.salesforce.com/articleView?id=flow_builder.htm&type=5