Your organization has opted for an Enhanced support offering. You have created a support case. The current status of the support case is “In progress Google engineering”.
What does support case status of “In progress Google engineering” mean?

Answer options:

A.The case is assigned to one of Google`s cloud engineers.
B.The support case is being worked upon by Google Cloud Customer care engineers.
C.The support case is being investigated by Google product engineers.
D.The support case is being investigated by another Google engineer team.

Correct Answer: C
Option A is incorrect. When the case is assigned to one of Google cloud engineers, the status of the support case is “Assigned”.
Option B is incorrect. When the support case is being worked upon by Google Cloud Customer care engineers, the status of the support case is “In progress Cloud Customer Care”.
Option C is correct. When the support case is being investigated by Google product engineers, the status of the support case is “In progress Google engineering”.
Option D is incorrect. When the support case is being investigated by another Google engineer team, the status of the support case is “In progress Google other”.
https://cloud.google.com/support/docs/procedures#support_case_status