Your organization, a financial organization, has enrolled for an Enhanced support offering. Your monitoring team has reported multiple user concerns on Infrastructure performance degradation in production, with the danger of revenue loss.
While creating a support case for this, which priority support case should be raised?

Answer options:

A.P1
B.P2
C.P3
D.P4

Correct Answer: B
Option A is incorrect. P1 support case is raised when the production infrastructure is unusable, causing potential data integrity issue, revenue loss, etc.
Option B is correct. P2 support case is raised when the production infrastructure performance is degraded, causing productivity decrease, and danger of revenue loss, etc.
Option C is incorrect. P3 support case is raised when the business impact is low, and there is no user-visible impact.
Option D is incorrect. P4 support case is raised when the impact on business or technical impact is minimal to null.
https://cloud.google.com/support/docs/procedures#support_case_priority