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Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) Exam Questions

Microsoft

Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)

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Question 7:

You use Dynamics 365 for Customer Service. You need to create business process flows. Which three entities can you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

Answer options:

A. Goal
B. Case
C. Letter
D. Social activity
E. Rollup queries