Question 100:
You are a Dynamics 365 for Customer Service administrator. You have been tasked with making sure that cases are automatically created for emails received by clients in possession of a support contract. You have created an automatic record creation and update rule. Which two of the following actions should you take NEXT?
Answer options:
A. You should configure the rule to generate a case if a valid entitlement exists. B. You should configure the rule to send automatic email responses to customers when records are created. C You should set the source type to service activity. C. You should set the source type to email.