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Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) Exam Questions

Microsoft

Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)

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Question 100:

You are a Dynamics 365 for Customer Service administrator. You have been tasked with making sure that cases are automatically created for emails received by clients in possession of a support contract. You have created an automatic record creation and update rule. Which two of the following actions should you take NEXT? 

Answer options:

A. You should configure the rule to generate a case if a valid entitlement exists.
B. You should configure the rule to send automatic email responses to customers when records are created. C You should set the source type to service activity.
C. You should set the source type to email.