You make use of Dynamics 365 Customer Service. You have recently acquired Omnichannel for Customer Service. You want to make sure that the system automatically asks questions prior to the chat beginning. Which of the following actions should you take? 

Answer options:

A. You should configure a pre-conversation survey.
B. You should configure Customer Voice.
C. You should configure a Teams channel.
D. You should configure an SMS channel.

A

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-pre-chat-survey